<img alt="" src="https://secure.smart-business-intuition.com/262380.png" style="display:none;">
Skip navigation

We're a strategic partner to over 1,000 schools, academies and trusts...

Finance Helpdesk

You have a question - we have the answer

Unlimited support with all your finance, accounting, and technical queries. If you like the sound of that, you’ll love our finance helpdesk!

Designed for schools, academies, and trusts, our expert helpdesk team will act as an extension to your finance division, supporting a variety of queries, from accounting and procurement to finance software.  

  • Accounting 
  • Finance software 
  • Procurement 
  • Transactional analysis 
  • Month-end
  • Year-end 
  • VAT returns 
  • Bank reconciliation 
  • Statutory government returns 
Contact us

Features of our service

We operate outside of normal business hours to give you peace of mind that someone will be on the other end of the line when you need support.

Our team is made up of finance consultants and technical support specialists, to provide you with unparalleled advice and guidance. 

In-depth understanding of all leading education finance softwarewe’re here to help you navigate complex and time-consuming software.  

Benefit from quick response time – 3 hours via phone and 24 hours via email. What’s more, you can track the progress of your query with our online ticketing system.  

Our helpdesk is consultancy-led, and further technical and consultancy support can be provided for more complex queries.  

Want a question answered quickly? Need handy guidance on your school’s finance software? You’ll have access to a free online knowledge base including training videos and user manuals on your school's finance software.  

We support all leading education finance & budgeting software

Find out more

Platinum IRIS Financials partner

We’re a platinum-accredited support and training partner of IRIS Financials - supporting all versions of the software! 

Find out more
Supporting schools for 12+ years
100+ years of combined education
finance knowledge
100% customer satisfaction

Technical support services

We offer further technical and software support services for more complex enquiries and projects. Whether you need support with add locations or workflow reconfiguration, our technical finance experts are here to help. 

We can provide additional support with:

  • Software Consultancy & Training 
  • Add Location
  • Workflow Reconfiguration   
  • Cloud Hosting
Find out more

Are you a helpdesk client?

Login to our online ticketing system here!

Log tickets, and view our free, extensive knowledge base tailored to your finance software. 

Login here

What our finance helpdesk clients say about us

The SAAF Team is offering us excellent technical knowledge and support with strategic insights to improve our processes and better use our systems. I would definitely recommend their services.

CFO, River Learning Trust

It has been a pleasure to work with SAAF, you have transformed our relationship with IRIS/PS Financials and our ability to move it forward.

Director of Finance, Midsomer Norton Schools Partnership

Thank you so much for your ongoing support; SAAF have been a life saver for us!

Business Manager, Idsall School

I would like to express my appreciation to the helpdesk team who have been amazing in supporting our school regarding IRIS/PS Financials. They have a 'can do' attitude and go out of their way to resolve issues and support us.

School Business Manager, Colham Manor Primary School

Whilst I am used to excellent service from SAAF, the help given over some legacy issues with IRIS/PS Financials here at LIFE has just blown me away, absolutely superb the last couple of days. Thank you so much for all your assistance, no way I could be getting to grips with this without SAAF’s help

CFO, LIFE Education Trust

SAAF have been an invaluable support during my first few months at Southend High School for Boys. I am new to IRIS/PS Financials and the team at SAAF have been very patient, explaining how the software works. The service is always very responsive, and their knowledge of IRIS/PS Financials and school finance is excellent.

Finance Manager, Southend High School

SAAF staff are so friendly and helpful: quickly resolving queries/issues very competently

Finance Officer, Burntwood School

Book your free finance system review

Our finance system reviews are delivered independently by our expert finance team. We review system architecture and security - providing a full check of key areas to help improve the effectiveness of your software.

Book a review

Bespoke training sessions

Tailored to your needs

You've come to the right place for comprehensive training in any area of school and academy finance! We offer customised training for school business managers, whether you need help with software or support to meet a finance deadline.

Find out more

Frequently asked questions

What does your helpdesk service cover?

Are there limits to how many times we can contact you?

What is the standard response time?

When is the helpdesk service available?

Are your helpdesk team trained in school and academy finance?

What benefits are there as a helpdesk client?

How do you charge for helpdesk? 

All finance services

We understand the complex world of education finance and work with you to plan, strategise, and budget in the most cost-effective way – aligning with your finance policy, operational, and strategic goals.

Find out more →

Whether you need support with finance software, add location, or workflow configuration, our technical finance team is here to help.

Find out more →

We offer a cloud-hosting solution designed for schools, academies and MATs. Unlike other cloud platforms, SAAF Cloud isn’t restricted to a specific software provider – meaning there are no limitations on how you use it.

Find out more →

Our education finance specialists work independently with trusts to provide comprehensive assurance that internal controls and risk management procedures are operating effectively and efficiently.

Find out more →

Our experts can run comprehensive and bespoke training on any topic within education finance. We can host sessions on all leading finance software used in the education sector, including IRIS Financials and FMS.

Find out more →

We offer a free finance system review to ensure your system is running as efficiently as possible and delivering accurate financial reporting.

Find out more →

Keep up to date with our expert finance resources

CASE STUDY

Discover how we transformed LIFE Education Trust's financial management

ON-DEMAND TRAINING

Finding the Best Finance System for Your School - training video

BLOG

Academies chart of accounts updates

Cover all bases

Save time, money and resources with our range of cost-effective school business support services

Payroll & HR

Say goodbye to time-consuming processes and the administrative burden of payroll. Say hello to SAAF’s cost-effective, efficient, and accurate payroll bureau.

School Recruitment Support

How many recruitment agencies can say they’ve never charged a temp-to-perm recruitment fee? We understand that recruitment costs can be expensive, that’s why we also offer fixed margins.

School & Academy Finance Support

Strategy. Planning. Growth. We can support you with everything from day-to-day transactions to financial planning.

Let's talk

Contact us today to find out more about our helpdesk support.
Book now