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Telephone and Email Remote Support

Our finance telephone and email remote support service is available 8am-8pm, 7 days a week.

Round-the-clock expert support

Our clients can benefit from remote support, enabling our finance consultants to remotely access your machine and quickly assist you with any issues.

Our knowledge and expertise allow us to provide support to all your finance queries, including:

  • Accounting
  • Finance software (all software)
  • Procurement
  • Transactional analysis
  • Month-end and year-end
  • VAT returns
  • Bank reconciliation
  • Statutory government returns

Key features

Contact us



ticketing system

Supporting all
finance software


Online ticketing system

  • Tickets can be logged via phone, email & remotely
  • Easily track the progress of your query with ticket updates every step of the way
  • Quick resolution time - 3 hour via phone, 24 hours via email
  • Free online knowledge base including training videos and user manuals on your school's specific finance software

Supporting all leading education finance and budgeting software

Our consultants provide instant remote support, giving you accurate advice with all your finance, software and accounting queries.  

We support all leading education finance and budgeting software including IMP Software, FMS, Civica, Access Education, Sage and Xero.

We are also an accredited training & support partner of IRIS Financials - supporting all versions of the software.

Instructions for Windows users

Step 1

To access remote support you will be asked if you are sure you want to run this program. Click “Run”, “Install” or “Yes” to allow our expert team to access your computer remotely.

Step 2

Our team can guide you through the process via phone call.




Download for Windows

Step 3

When the program begins, a box will appear with an ID number and password. Please give these details to the team member that is supporting you, so that they can log onto your PC.

Instructions for Mac users

Step 1

To access remote support you will be asked if you are sure you want to run this program. Click “Run”, “Install” or “Yes” to allow your finance consultant to access your computer remotely.

Step 2

Your SAAF Finance Consultant will be on the phone to guide you through the process.




Download for Mac

Step 3

When the program begins a box will appear with a password and ID number. Please give these to your consultant so that they can log onto your Mac.

Visit our Content Hub

For further useful information and content

Teaching materials and key resources and guidance for schools, academies and trusts. All the resources you need in one place.

See all content

I would like to express my appreciation to the helpdesk team who have been amazing in supporting our school regarding PSF Financials/IRIS. They have a 'can do' attitude and go out of their way to resolve issues and support us.

School Business Manager, Colham Manor Primary School

Thank you so much for your ongoing support; SAAF have been a life saver for us!

School Business Manager, Idsall School

Our Trust has found them a very valued partner who are both knowledgeable and responsive to our requests. They have worked with us on numerous projects and are always available when we have needed them

Accountant, Midsomer Norton Schools Partnership

Whilst I am used to excellent service from SAAF, the help given over some legacy issues with IRIS/PS Financials here at LIFE has just blown me away, absolutely superb the last couple of days. Thank you so much for all your assistance, no way I could be getting to grips with this without SAAF’s help.

CFO, LIFE Education Trust

I am new to my role as Finance Manager and I could not find the SAAF team more helpful and supportive, nothing is ever too much trouble. Fantastic company and service. Thank you.

Finance Manager, St Bartholomew’s CE Primary School

The SAAF Team is offering us excellent technical knowledge and support with strategic insights to improve our processes and better use our systems. I would definitely recommend their services.

CFO, River Learning Trust

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Get in touch today to find out how we can support you.

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