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Telephone and Email Remote Support

Our finance telephone and email remote support service is available 8am-8pm, 7 days a week

Round-the-clock expert support

Our clients can benefit from remote support, enabling our finance consultants to remotely access your machine and quickly assist you with any issues.

Our knowledge and expertise allow us to provide support to all your finance queries, including:

  • Accounting 
  • Finance software (all software)
  • Procurement
  • Transactional analysis
  • Month-end and year-end
  • VAT returns
  • Bank reconciliation
  • Statutory government returns

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Key features

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Supporting all
finance software


Supporting all finance systems


Our consultants provide instant remote support, giving you accurate advice with all your finance, software and accounting queries.  

We support all finance system platforms including FMS, SAGE,  Access, Civica and RM Finance.

We are also an official support and training partner of IRIS Financials, supporting all current versions of the IRIS Financials software.

Instructions for Windows users

Step 1

To access remote support you will be asked if you are sure you want to run this program. Click “Run”, “Install” or “Yes” to allow our expert team to access your computer remotely.

Step 2

Our team can guide you through the process via phone call.

Step 3

When the program begins, a box will appear with an ID number and password. Please give these details to the team member that is supporting you, so that they can log onto your PC.

Instructions for Mac users

Step 1

To access remote support you will be asked if you are sure you want to run this program. Click “Run”, “Install” or “Yes” to allow your finance consultant to access your computer remotely.

Step 2

Your SAAF Finance Consultant will be on the phone to guide you through the process.

Step 3

When the program begins a box will appear with a password and ID number. Please give these to your consultant so that they can log onto your Mac.

Visit our Content Hub

For further useful information and content

Teaching materials and key resources and guidance for schools, academies and trusts. All the resources you need in one place.

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I would like to express my appreciation to the helpdesk team who have been amazing in supporting our school regarding PSF Financials/IRIS. They have a 'can do' attitude and go out of their way to resolve issues and support us.

School Business Manager, Colham Manor Primary School

Thank you so much for your ongoing support; SAAF have been a life saver for us!

School Business Manager, Idsall School

Our Trust has found them a very valued partner who are both knowledgeable and responsive to our requests. They have worked with us on numerous projects and are always available when we have needed them

Accountant, Midsomer Norton Schools Partnership

Whilst I am used to excellent service from SAAF, the help given over some legacy issues with IRIS/PS Financials here at LIFE has just blown me away, absolutely superb the last couple of days. Thank you so much for all your assistance, no way I could be getting to grips with this without SAAF’s help.

Director of Finance, LIFE Education Trust

In partnership with

Hull and East Yorkshire Children's University
Association of Business Leaders in Education
IRIS - Accredited Support and Training Partner
Institute of School Business Leadership - Approved Partner
ICS Funding Services
Crescent Purchasing Consortium - Framework Supplier