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Support

Remote support

As part of SAAF Support packages, our customers can benefit from remote support, enabling our finance consultants to remotely access your machine to quickly assist you with any issues.

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For remote support please select one of the following downloads and follow the instructions below:

Download

  1. Step 1To access remote support you will be asked if you are sure you want to run this program. Click “Run,” , “Install” or “Yes,” to allow your finance consultant to access your computer remotely.
  2. Step 2Your SAAF Finance Consultant will be on the phone to guide you through the process.
  3. Step 3When the program begins a box will appear with an ID number and password. Please give these to your consultant so that they can log onto your PC.

Download

  1. Step 1To access remote support you will be asked if you are sure you want to run this program. Click “Run,” , “Install” or “Yes,” to allow your finance consultant to access your computer remotely.
  2. Step 2Your SAAF Finance Consultant will be on the phone to guide you through the process.
  3. Step 3When the program begins a box will appear with a password and ID number. Please give these to your consultant so that they can log onto your Mac.