Help Desk

Telephone and Email Remote Support

Our annual finance telephone and email remote support service is available to our clients between the hours of 8am-8pm 7 days per week.

Our Accountancy experienced support staff are able to provide instant remote support, allowing us to give accurate and efficient advice, training and guidance over the phone and via screen sharing. You can easily access from your place of work to inquire about remote support for any accounting or finance system queries.

We support all finance system platforms including FMS, SAGE, Civica and RM Finance. Alongside of that we are the only PS Financials accredited training and support partner in the East Midlands, supporting both PS Cloud and local server installations of all current versions of the PS Financials software.

Our knowledge and expertise allows us to provide support with all manner of finance queries from procurement and transactional analysis to Month End Year End, VAT Returns, Bank Reconciliation and in the completion of Statutory Government Returns.

Find out how we can help

Remote support

As part of SAAF Support packages, our customers can benefit from remote support, enabling our finance consultants to remotely access your machine to quickly assist you with any issues.

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For remote support please select one of the following downloads and follow the instructions below:

Download

  1. Step 1To access remote support you will be asked if you are sure you want to run this program. Click “Run,” , “Install” or “Yes,” to allow your finance consultant to access your computer remotely.
  2. Step 2Your SAAF Finance Consultant will be on the phone to guide you through the process.
  3. Step 3When the program begins a box will appear with an ID number and password. Please give these to your consultant so that they can log onto your PC.

Download

  1. Step 1To access remote support you will be asked if you are sure you want to run this program. Click “Run,” , “Install” or “Yes,” to allow your finance consultant to access your computer remotely.
  2. Step 2Your SAAF Finance Consultant will be on the phone to guide you through the process.
  3. Step 3When the program begins a box will appear with a password and ID number. Please give these to your consultant so that they can log onto your Mac.